Support

Last updated: September 11, 2026

The short version

Most questions are answered below — deleting your data, restoring Pro, and getting better scans. If you still need us, the contact section at the bottom is the way in.

Getting better scans

Even light, fitted clothing, and the same three angles each time. Stand relaxed, arms at your sides, about two meters from the camera. Consistency matters more than perfection — the comparison is you versus you.

The “Match pose” overlay in the scan camera shows your last scan as a guide so your angles line up week over week.

Deleting your data

“Delete all photos” (You tab → Account) removes every progress photo from our servers. Your measurements and history stay.

“Delete account” (You tab → Account) removes everything — photos, measurements, logs, coach history, and the account itself. It cannot be undone.

Pro, trials & refunds

Subscriptions are billed by Apple. To cancel or change one, use your App Store subscription settings; you keep Pro until the end of the paid period. For a refund, use Apple’s reportaproblem.apple.com — Apple approves refunds directly.

Pro not showing after a new phone or reinstall? Open the You tab, tap the ShapeTrack Pro card, then “Restore purchase”.

Your photos and history are free forever — Pro unlocks new analyses and the transformation reel, never your past.

Privacy questions

Progress photos are served only through authenticated, token-signed requests — never from public or guessable URLs. Optional daily photos you take in the log screen never leave your phone.

Scan photos and anonymized measurements are sent to OpenAI to produce your analysis and coach replies. See the Privacy Policy for the full picture.

Contact

Reach us through the contact options on our App Store page and we will get back to you, usually within two business days.